My player account: login, details and verification – Help

Check first whether you have used uppercase and lowercase letters correctly when entering your password and whether the caps lock key is activated. You can also reset your password if you have forgotten it. Please use the function Problems when logging in? that you can find in the login field after clicking the “Log in” button. Enter your nickname and the registered e-mail address to request a reset of your password.
 
Please note: If you need help, please contact our Customer Support.

If you cannot remember your password, please use the function Problems when logging in?. You can find it in the login field by clicking on the “Log in” button. Enter your nickname and the registered e-mail address to request a reset of your password.
 
Please note: If you cannot remember your nickname and the e-mail address saved with your player account, please contact our Customer Support.

We need the following document to check your ID and definitively activate your player account:
 
•        Confirmation of your identity
For example: identity card, driver’s licence, passport, residence permit.
All details (your full name, date of birth, photograph, signature, the expiration date, your nationality and the ID number) must be visible on the front and the back. All corners and edges must also be visible. Only colour copies of valid ID documents can be used for identification.
 
Moreover, we will verify your home address via the post office database. If we are not able to verify your home address via the post office database, we will contact you and ask you to send us the following document:
 
•        Confirmation of your home address
For example: electricity, water, TV, internet, telephone or tax bill. We also accept letters from banks, insurance companies and authorities.
Your full name, your address, the date of the bill/correspondence and the logo of the issuing company/authority must be visible. All corners and edges must also be visible. The date of this bill/correspondence may not be older than six months. Of course, you may black out sensitive details such as money amounts or customer numbers.

If you entered an incorrect nickname-password combination several times, your player account will be blocked to prevent potential unauthorised access. To reactivate your account, simply change your password with the function Problems when logging in? You can find it in the login field by clicking on the “Log in” button.
 
You will then be able to log in with the new password. Make sure to spell your nickname and new password correctly. Also check whether you have used uppercase and lowercase letters correctly, and make sure that the caps lock key is not activated.

•        Select “Player account” in the menu on the left side of the page.
•        Click on Account details.
•        Enter your e-mail address in the corresponding field.
•        Click on “Save”. After you have done this, a verification link will be sent to you via e-mail. To confirm your e-mail address, please click on this link.
 
Please note: If you cannot find this e-mail in your inbox, please check your spam folder.

You have the opportunity to submit the documents required for verification within two years after registration. Please contact us if you would like to activate your player account.

•        Select “Player account” in the menu on the left side of the page.
•        Click on Account details.
•        You will then be able to change your password and confirm the change by clicking on “Save”.

We are obligated in accordance with Art. 52 VGS to verify your player account within 30 days after registration. Before the verification is completed, you can deposit up to CHF 1,000, but you cannot request withdrawals.

As soon as your player account is verified, you cannot change your personal details by yourself. Please report changes of your personal details (e.g. relocation, change of name, change of phone number, etc).

When you registered on StarVegas, we sent you an e-mail with a verification link. To verify your e-mail address, please click on this link. If you cannot find this e-mail in your inbox, please check your spam folder.

If you cannot access your player account and you would like to change the e-mail address saved in your player account, please contact our Customer Support.

•        Select “Player account” in the menu on the left side of the page.
•        Click on Consents.
•        You can make the changes under “Newsletter”.
•        Click on “Save”.
 
Please note: If you unsubscribe from our newsletter, we can no longer inform you about personal promotions.

Please upload your documents in your player account under Player account verification. Alternatively, you can send us your documents via e-mail to support@starvegas.ch.

Because of our certification according to ISO 27001, you need not worry about the security of your documents. Your documents are saved on encrypted servers and are not passed on to third parties. Only authorised employees can access your documents.

No, in accordance with our General Terms and Conditions, you cannot share your player account with third parties.

Yes, you can use your existing StarVegas account while staying abroad. However, registration from abroad is not possible.

You can toggle the language setting in the lower left section of our platform.

No, players on StarVegas can only have one player account each.

Please contact our Customer Support to cancel your player account.

No, you cannot change your nickname.

•        Select “Player account” in the menu on the left side of the page.
•        Click on “Previous games” and enter the desired time period.
•        Your stakes and winnings in the respective games will be displayed under “All transactions at a glance”.
•        Under “Played so far”, you can view your winnings, stakes and your net result.

•        Select “Player account” in the menu on the left side of the page.
•        Click on “All transactions” and enter the desired time period.
•        Your deposits, received bonuses and winnings from Free Spins will be displayed under “All transactions at a glance”.

•        Select “Player account” in the menu on the left side of the page.
•        Click on “Consents”.
•        You can make the changes under “Marketing profiling”.
•        Click on “Save”.

•        Select “Player account” in the menu on the left side of the page.
•        Click on “Consents”.
•        You can make the changes under “SMS”.
•        Click on “Save”.