Payments: deposits and withdrawals – Help

You can save no more than three Visa and Mastercard credit cards in your player account. If you would like to save another credit card in your player account, please contact our Customer Support.

We offer the following payment methods for deposits:
•        Twint
•        Visa and Mastercard
•        Apple Pay
•        Paysafecard
•        Neteller
•        Skrill
•        PostFinance
•        Aircash Abon

No, credit cards issued by foreign financial institutions cannot be used for deposits on StarVegas.

No, StarVegas does not charge fees for deposits and withdrawals.

Your deposit will be credited to your player account immediately.

You yourself cannot change the bank details that you have entered. Please inform us via e-mail to support@starvegas.ch if you would like to change the bank details saved in your player account and send us proof of your new bank account (photograph of the front and back of your bank card or a bank statement) as an attachment. We will change the bank details for you.
 
Please note: Withdrawals can only be made to a Swiss bank account that is held in your name.

•        Select “Player account” in the menu on the left side of the page.
•        Then click on “Withdraw”, enter the desired withdrawal amount and click on “Next”.
•        Enter your bank details and click on “Next”. Withdrawals can only be made to a Swiss bank account that is held in your name.
•        To confirm the withdrawal request, you will be asked to enter your player account password. Complete the request by clicking on “Withdraw”.

If you win more than CHF 1 million on StarVegas, we are legally bound to retain the capital gains tax to the current amount of 35 percent and pay it to the Swiss Federal Tax Administration.

Deposits can fail to go through for different reasons. Please contact our Customer Support to find out why your deposit attempt was unsuccessful.

No, in accordance with our General Terms and Conditions, neither deposits from nor withdrawals to payment methods of third parties are allowed.

Withdrawals can only be made to a Swiss bank account.

Withdrawals can only be made to a Swiss bank account.

Usually it takes two to five working days to forward the withdrawal to your bank account.

The minimum amount for deposits and withdrawals is CHF 10.

To verify your payment account, we need the following:
·         Either a photograph of the front and back of your bank card. Please make sure that your name, the name of the bank, the IBAN and the expiry date are visible.
·         Or a bank statement on which your name, the name of the bank and the IBAN are visible. This bank statement must not be older than six months. The account balance can, of course, be covered or blacked out.
 
Please upload your document in your player account under Player account verification. Alternatively, you can send us the document via e-mail to support@starvegas.ch.

There are several possible reasons as to why you cannot request a withdrawal. These are the three most common reasons:
 
•        A game session is active in the background: If one of your game sessions is still active, a withdrawal is not possible. Please close the respective session and request your withdrawal again.
•        You only have bonus credit: Bonus credit is subject to wagering requirements and cannot be withdrawn until these are met. You can find out more in our “My bonus” section.
•        You are trying to withdraw an amount that is below the minimum withdrawal amount of CHF 10: Please increase the amount accordingly.
 
Please contact our support if you need help or would like to find out more.

Yes, after you have requested the first withdrawal you need to verify your payment account once. To verify your payment account, we need the following:
·         Either a photograph of the front and back of your bank card. Please make sure that your name, the name of the bank, the IBAN and the expiry date are visible.
·         Or a bank statement on which your name, the name of the bank and the IBAN are visible. This bank statement must not be older than six months. The account balance can, of course, be covered or blacked out.