Responsible gaming – Help

You have the following options to request a voluntary gaming suspension:
 
•        Via this Request form.
·         After logging in, in the settings of your player account under Voluntary suspension.
·         Over the phone by contacting our Support Team on +41 33 826 03 11.
·         Via chat or by sending us an e-mail to support@starvegas.ch from the e-mail address you used when registering, stating your nickname and security answer.
·         Or you can write to us:
Casino Interlaken AG
StarVegas, Social Concept Team
Strandbadstrasse 44
CH-3800 Interlaken
 

StarVegas offers you different options to assess your gaming habits. If you have concerns regarding your gaming habits, we recommend doing our Self-assessment test. Try to answer all questions honestly without thinking too long – the answer that first comes to mind is often the most accurate. Under My player protection in your player account you can find various tools that can help you to keep track of gaming time, stakes, winnings and losses.

StarVegas is required by law according to Art. 80 of the Federal Act to impose a suspension if there is suspicion that a person is heavily indebted, is not meeting their financial obligations or is risking stakes that are disproportionate to their income and assets. Please contact us if you would like to find out more about your suspension.

For legal reasons, a voluntary gaming suspension can only be lifted after three months. The application to lift a voluntary gaming suspension has to be submitted after expiration of the deadline to the casino where you originally requested the gaming suspension. Please use this Request form to request your voluntary gaming suspension be lifted if StarVegas originally ordered your suspension.

You can submit an application to lift an ordered gaming suspension (i.e. a suspension ordered by a casino) anytime to the casino that has ordered it. If StarVegas has ordered your suspension, please use this Request form to apply for the suspension to be lifted.

Any funds remaining in your StarVegas player account will be transferred to your active and verified payment account within five days from activation of the voluntary gaming suspension. If your payment account has not been verified yet, we will contact you.
 

In your player account under Gaming break per category you have the option to restrict your access to games of a particular game category for a time period of up to 180 days. Please note that a gaming break cannot be reversed due to our internal guidelines for player protection.

For legal reasons, you have to save at least one loss limit (monthly, weekly or daily loss limit) in your player account. In addition, you can save up to two further loss limits in your player account and up to three deposit limits (monthly, weekly or daily deposit limits) in your player account under Limits.

You can change your limits in your player account under Limits. Please note that removal or an increase of a limit is only activated after 24 hours. If you select a new lower limit, the change is active immediately.

Our Social Concept Team is reachable at playsafe@starvegas.ch, on +41 33 826 03 11 or via letter to:
 
Casino Interlaken AG
StarVegas
Social Concept Team
Strandbadstrasse 44
CH-3800 Interlaken

You can request a gaming break in your player account under Gaming break. A gaming break can last up to 180 days, and the duration is free for you to define yourself.

The calculation of your loss within the current month is made as follows: stakes in the current month - winnings in the current month = loss in the current month.