Contact customer support – Help

Support

Which e-mail address should I use to contact the StarVegas Customer Support?
To enable us to allocate your request to your StarVegas account, we kindly ask you to contact us via the e-mail address saved in your StarVegas account. For security reasons, we cannot pass on customer-specific details to unregistered e-mail addresses. You can check under Account details which e-mail address you have saved in your account.
How do I contact the StarVegas Customer Support?
You can contact our Support Team via e-mail to support@starvegas.ch, via live chat or telephone (+41 (0) 33 826 03 11) 365 days a year, from 9 a.m. until 8 p.m. You can find out more here: Contact
What can I do if I have no access to my e-mails?
Should you have no access to your registered e-mail address, please contact us via your new e-mail address and we will help you to change your registered e-mail address.
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You can call or chat with us between 9 a.m. and 8 p.m. seven days a week (support in German and English) or e-mail us 24/7 (support in German, English, French and Italian).

We help you play responsibly by providing various tools that you can use to monitor and control your gaming. We also have a dedicated team for player protection. You can contact us at playsafe@starvegas.ch whenever you have questions about your gaming habits or you require support. StarVegas is committed to delivering a safe and positive gaming experience in which fun is the focus and risk is kept to a minimum.

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StarVegas is under the supervision and control of the Swiss Federal Gaming Board (ESBK). Your safety is our highest priority.
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